#in-vehicle sensing #in-vehicle data #smoke detection #fleet transparency

RideCare connected rent

Enabling car rental companies to increase fleet utilization and customer satisfaction

RideCare connected rent uses sensor data to monitor the condition of the vehicle and combines it with in-vehicle data to provide full transparency on the rental fleet. The service is specifically designed to improve decision-making of car rental companies and paves the way for a touchless rental journey.

Boost

utilization and efficiency

Reduce efforts for manual checkins and plan required actions even before vehicle return

Bring customer service

to the next level

Know about issues right away and contact your customers to help them during the rental

Increase

transparency and trust

Get consistent documentation of the vehicle condition and share it with your customers

Peace-of-mind

for customers

Eliminate the hassle of documenting the vehicle condition for your costumers

Paving the way to a touchless car rental experience

In the car rental business, fleet utilization and customer satisfaction are key. Any issue with the vehicle negatively affects the customer experience and will lead to downtime when the vehicle is returned. If the documentation of a vehicle’s condition is not consistent, it can lead to dispute with customers and high costs due to damages that cannot be allocated.

RideCare connected rent uses in-vehicle data like mileage, battery level, service indicators or diagnostic trouble codes, to inform the fleet manager in a timely manner about the vehicle status.

Knowing about potential vehicle issues even before return ensures minimal downtime and effectively lowers operational expenses. It also allows the rental station to proactively reach out to the customer and thereby significantly improves the customer experience.

Reliable damage and smoke detection during the rental, paired with an AI-powered damage documentation and automated repair cost estimations after the car return, ensures full transparency and expedites a fair claim resolution.

Open for vehicle data from different sources

Suitable for any type of vehicle

RideCare features a combination of hardware, software, and secure cloud-based data services. The corresponding retrofit device can easily be configured for any vehicle type and connected to the cloud. Sensors in the device monitor the exterior and interior state of the car and capture relevant data points. Supported by artificial intelligence, this data is processed in real time to provide useful information for mobility service providers and fleet managers.

Open for vehicle data from different sources

Bosch partners with telematics companies to connect fleets and combine vehicle data with sensor-based data. Moreover, the data architecture is designed to work with vehicle data from different data sources, e.g. third party telematics or vehicle manufacturer data services. This allows easy integration with the Bosch solution.

Integrated with your IT infrastructure

Bosch wants to make sure you can get the most value out of the solution and therefore provides APIs to your IT infrastructure. This enables automatization of processes and more efficient operations along the entire rental journey.

Strong partner networks

Together with experienced partners, Bosch enables not only vehicle connectivity, but also a complete damage documentation and timely repair cost estimation.

More transparency and better overview

RideCare connected rent paves the way to a touchless car rental experience.

Combine sensor data with in-vehicle data for full transparency on the vehicle condition

RideCare connected rent is based on in-vehicle data and a sensor box that can reliably detect damages to the vehicle exterior, smoke inside the vehicle, and harsh driving maneuvers. In-vehicle data can be integrated from third party telematics or the car manufacturer directly. The rental manager is notified in real-time about incidents that require immediate action or can help to prepare the vehicle return without compromising privacy.

At return, the solution enables consistent documentation of the vehicle condition. All relevant data points, incidents, and changes of the vehicle condition are summarized in an automated end-of-rental report.

Improved fleet utilization and customer service

The fleet utilization planner offers a comprehensive view of each vehicle during the rental process, e.g., ready for rent, on rent, check-in or overdue. Issues with vehicles are highlighted, enabling informed decisions on which vehicles require closer inspection during peak return periods. By providing real-time notifications on vehicle problems, the car rental company can promptly assist renters and thereby prevent lengthy vehicle downtime.

Automated end-of-rental report

RideCare connected rent enables a touchless journey – for rental and renters.

The end-of-rental report is automatically generated after the vehicle has been returned. The report contains all information specific to the rental period including mileage, fuel or battery level, warning lights and all incidents that may require additional attention. This allows improved return process efficiency and enables a touchless rental experience.

Efficient operations with electric vehicles

In the future, RideCare connected rent will support efficient charging of large fleets based on real-time data such as battery level, charging time, and number of charging points. The solution aids in minimizing charging time by facilitating proactive charging planning based on real-time charging level, charging point status, and the booking information. It increases the utilization of the electric vehicle fleet and efficiently steers charging in high volumes based on real-time data.

Real-time damage information

Real-time damage information - The RideCare device utilizes sensor measurements to classify vehicle impacts into specific groups based on the potential severity of the resulting damage: cosmetic, significant, and severe. In addition, the device captures the GPS location at which the damage occurs as well as a precise timestamp.

Ensure smoke-free vehicles

Ensure smoke-free vehicles - RideCare connected rent detects both a driver and their passengers smoking in the vehicle. Using a smart algorithm that identifies smoke patterns, it provides a time stamp and duration of each instance of smoking – serving as evidence in the event of a smoking dispute.

Keep track of damage and related costs

Keep track of damages and related costs - RideCare connected rent offers a comprehensive documentation of the vehicle's initial condition and is able to identify new damages with the use of a mobile device.

Track the condition of the fleet

Full transparency on the condition of the fleet

Track the condition in the fleet - Based on the damage and harsh driving events, the solution provides transparency on the body and wear condition of each vehicle. With this information, fleet managers can assess the condition of the vehicles without seeing the vehicles regularly. Timely replacement of wear parts and repairs of body components keep vehicles safe to drive and increase vehicle utilization as well as the residual value before being taken out of the fleet.

Cloud diagnostics

Cloud diagnostics - Vehicle diagnostics at your fingertip - RideCare connected rent utilizes onboard or third-party telematics to gather in-vehicle data, offering up-to-date insights into the condition of the vehicle. This comprehensive information set includes service indicators, warning lights, and the analysis of Diagnostic Trouble Codes (DTCs) including the potential causes, severity and a recommended resolution.

Certificates for increased reselling value

For the purpose of reselling, Bosch works on creating vehicle certificates based on all usage and vehicle data that is produced during a rental‘s lifecycle. The certificate attests a vehicle has been maintained well and is technically safe - beyond what is visible from outside. Especially for electric vehicles the battery health condition is a decisive factor for residual value.

System benefits

Benefits for car rentals

Boost utilization and efficiency
Increase transparency and trust
Bring customer service to the next level
Reduce total cost of ownership (TCO)

Benefits for end customers

Improved rental experience
Fair and transparent claim resolutions
Enhanced service satisfaction due to clean and welcoming vehicle interior

BOSCH – YOUR PARTNER FOR MORE TRANSPARENCY IN FLEET MANAGEMENT

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